Firstly we listen to the client and help them identify what they really want to achieve with their project and how we can best assist them to be successful.
We then build our project teams to meet the specific requirements of the individual project.
Every commission is treated differently rather than relying on stock solutions that may not be appropriate for that particular location. We plan what we intend to produce, conduct design improvement reviews, have Chartered Staff check all issued documents and advise clients of construction and management issues.
We communicate openly with our clients to advise them of progress, risk and possible problems on a project. We operate a ‘no-surprises culture’ where we tell people if there is an issue that needs addressing and at the same time provide potential solutions and actions for its remedy.
Pride is taken when we are able to innovate and arrive at new solutions but we do not disregard the hard earned experience taken from completed projects. We capture this in post-project reviews where we always consider how we could have designed or performed better?
Friendly and flexible are two words we use to describe our approach but we remain professional at all times to limit risk and cost to our clients.